At Alkonost Premium By Novello, we aim to provide a smooth and transparent booking experience. Refunds are processed according to our cancellation policy mentioned below.
If you cancel your booking between 15 days and 7 days before your scheduled check-in date, 50% of the total booking amount will be charged. The remaining eligible amount will be refunded as per the applicable terms.
If you cancel your booking less than 7 days before your check-in date, 100% of the total booking amount will be charged and no refund will be provided.
Approved refunds will be processed through the original payment method used during booking. The refund processing time may vary depending on the payment provider or bank.
Certain promotional offers, special packages, or non-refundable bookings may not be eligible for refunds.
For any questions regarding cancellations or refunds, please contact Alkonost Premium By Novello through the contact details available on our website.
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